The Board and personnel of PC&I QAS Services Sdn. Bhd. are committed to providing services that are free from any form of impartiality issues or influence from any stakeholder within the company
It is acknowledged that Standards Malaysia is the accrediting authority for certification bodies, and that all clients of PC&I QAS Services Sdn. Bhd., reasonably expect the company to conduct its auditing activities and make certification decisions without any external or internal influence. To ensure impartiality, PC&I QAS Services Sdn. Bhd. has developed this Impartiality Policy which is available to all stakeholders. Furthermore, it has developed the Maintenance of Confidentiality and Impartiality Procedure which identifies the steps taken and the systems implemented to ensure that impartiality is not compromised in any way.
PC&I QAS Services Sdn. Bhd. has also established a Certification Advisory Committee (CAC) whose terms of reference are clearly defined and available to stakeholders upon request.
If any stakeholder believes that actual or potential impartiality has been compromised by any activity by PC&I QAS Services Sdn. Bhd., its staff, or its auditors, they are encouraged to report their concern to PC&I QAS Services Sdn. Bhd. These concerns will be handled promptly by the Certification Advisory Committee (CAC) and the complainant will be formally informed of the committee’s deliberations and final decision.